As a leading Managed Service Provider for mid-market businesses, First Focus provides high-quality and reliable managed IT services to help organisations between 50-200 staff succeed with IT.
proudly ISO certified
We’re proudly ISO certified across Information Security, Environment, and Quality
Finance Manager, Proximo Spirits Australia
Director of Corporate Services, Royal Australasian College of Dental Surgeons
IT Infrastructure Manager at Australia Post FDS
CIO at Rexel Holdings Australia
The team at First Focus have developed a strong relationship with Rexel Holdings Australia which has led to us outsourcing a number of services to them, the largest of which is the SD-WAN. The First Focus team are collaborative and engage extremely well with our team and our extended partner network to deliver quality outcomes.
CIO, Nesuto Australia and New Zealand
First Focus provides excellent technical support, and I can always count on friendly and expert advice from the whole team.
Executive Assistant, CI Australia PTY LTD
CI Australia started working with First Focus in 2019. We were looking for an MSP that could deliver increased service quality with pricing that matched our budget. First Focus was originally in our top three preferred providers. What really helped them stand out was their proposal – there was no over- or under-scoping – and their reputation for good people and services.
Renu Energy
We are happy with First Focus' attentiveness and availability of TAMs and support techs. Their ability to identify problem areas and working to resolve in a timely manner exceeds our expectations. Although we have been faced with some on-boarding issues, First Focus have been dedicated to working with us to rectify these issues and undertaking process improvement where needed.
BMT WBM
Over the past 15 months, First Focus has steered us out of an ‘IT abyss’ and onto a path that will support our growth and development plans for future years.
General Manager, Ranbury Management Group
Since we started working with First Focus, we now have a robust cloud-based ICT environment. Our team are not bound to an office and have the freedom to work effectively from anywhere. Our tech isn’t a bottleneck holding us back. Now it supports our business and our people.
Corporate Services Manager, Harrier Group
Our people now trust their IT. They don’t have to spend hours researching IT answers because they trust that when a call is logged it will be resolved. I’ll recommend First Focus to anyone because I know that they’ll be in good hands.
Technology Manager, Redlands College
Credible, Reliable, and Personal
These are just some of the reasons why First Focus is one of Australia’s most successful specialist providers of Managed Services.
Our technical teams have considerable experience designing and supporting solutions across the full spectrum. You gain the benefit of balanced advice without any vendor bias.
We hire the best people available from all over Australia, NZ and the Philippines, then provide them with ongoing structured training, along with the best tools, support, processes, and leadership.
We have invested in the best support tools and the best people in the market to deliver our clients the responsiveness they need – whether for a single ticket or an engineering project.
First Focus works with clients to eliminate risks from technical infrastructure and support. Our flexible terms and guarantees remove commercial risks and our partnering approach removes employee and key-man risks.
Enviropacific Case Study: Enhancing sustainability through IT collaboration Enviropacific, a leading environmental services company specialising in damage prevention, partnered with…
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Lipman Burgon & Partners Moving your IT support to a new provider can be challenging for both parties. So we…
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See why Wrays has chosen to integrate First Focus into their daily operations for over a decade.
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Precise Air A nationwide HVAC specialist experienced exponential growth and needed a new IT strategy that let them get ahead…
READ MOREOur focus is your success.
As a managed service provider, First Focus understands that your business is unique, and your technology needs are just as unique. We work with our clients, listening to their goals and aspirations, so we can help you get the most from your IT budget.
Silence Your IT Noise
First Focus will enhance your productivity by streamlining technology management. Connect with us to transform your IT challenges into assets for success.
IT Consulting
Cloud Migration Services
IT Infrastructure Projects
Business Continuity Planning
IT Procurement
IT Support Services
Managed Cloud Services
End User Computing
Unified Communications
Connectivity
Virtual CIO
Managed Security Services
Cybersecurity Risk Assessment
Cloud Backup and Disaster Recovery
Cyber Security Connect and Protect Program
IT Strategy
Digital Transformation
Microsoft 365 Consulting Services
SharePoint Consulting Services
Power BI
Awards and Certifications
Management Team
Client Case Studies
Our Commitment to the Environment
CSAT Charity Donations
Media Kit
Sydney