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CORE-Co-managed

Co-managed AI, IT and Security

Keep IT Under Control. Use AI to Give Your Business More Capacity.

CORE Co-managed works alongside your internal IT team to take on agreed support and service management responsibilities, make security priorities clearer, and use AI and automation to reduce manual work, increase productivity and return capacity to the business.

Your team retains ownership. First Focus adds the operating structure, specialist support and delivery capacity to help turn technology investment into measurable business return.

Book a CORE Co-managed review       Compare Co-managed Tiers

 

CORE Co-managed is designed for organisations with an internal IT function. If you need First Focus to own the complete technology function, CORE Managed Services is the better fit.

Internal IT teams are being asked to run today’s technology and improve tomorrow’s business

Your team still needs to support users, manage platforms, coordinate vendors, respond to incidents and keep the business operating securely. At the same time, leadership expects IT to help the organisation adopt AI, reduce manual work and increase productivity.

CORE Co-managed gives your team the capacity and operating structure to manage both.


Keep everyday IT under control

User issues, service requests, incidents and vendor coordination can consume too much of the internal team’s time.

First Focus can take on agreed support and service-management responsibilities, giving your team more time for systems, stakeholders and business priorities.

Make security priorities clearer

Internal IT needs a practical view of where risk stands, what requires attention and who owns the next action.

Security Assurance provides regular posture reviews, dashboard visibility, recommendations and coordination across internal teams and providers.

Turn improvement into measurable value

AI and automation should not be pursued for their own sake.

CORE Co-managed helps identify work that can be improved, prioritise opportunities by value and risk, support approved tools and measure whether the result is returning capacity, reducing cost or increasing output.

Your team should not have to choose between keeping the business running and helping it move forward.

Your technology function. Strengthened by First Focus.

CORE Co-managed AI IT and Security by First Focus

Your Technology Function.
Strengthened by First Focus.

CORE Co-managed works alongside your internal IT team through a clear division of responsibility.

Your team retains ownership of business priorities, internal relationships and key decisions. First Focus takes on the agreed AI, support, service-management and security-assurance responsibilities for your selected CORE Co-managed model.

Before go-live, we define who owns what, how issues are escalated and where decisions sit.

  • Your Internal IT Team: Business context, priorities, approvals and retained systems.
  • Shared: Technology roadmaps, AI use cases, major incidents, security actions and improvement priorities.
  • First Focus: Agreed end-user support, Service Delivery Management, reporting and selected specialist services.

Your team stays in control. Everyone knows their role.

Three Ways to Strengthen Your Internal IT Function

Choose the model that matches where your team needs the most support.

CORE Advisory

Set the AI direction

vCAIO-led strategy, roadmap and governance for teams that already have day-to-day IT delivery covered.

CORE Co-managed

Share day-to-day operations

End-user support, Service Delivery Management, AI support and Security Assurance alongside your internal team.

CORE Co-managed+

Run it and improve faster

Co-managed operations plus deeper AI and security leadership, with recurring capacity for automation and improvement work.

CORE Advisory is a distinct advisory model, while CORE Co-managed and CORE Co-managed+ provide increasing levels of operational and improvement capability.

View Comparison Breakdown

What CORE Co-managed Includes

CORE Co-managed shares an agreed set of support, security and AI responsibilities with your internal team, defined together before the service begins. Your team retains ownership of business context, priorities and the decisions that remain in-house. First Focus provides the operating structure and specialist capability for the responsibilities we agree to take on. CORE Co-managed plans include:

  • Clear division of responsibilities
  • AI roadmap, governance and training
  • End-user support and Service Delivery Management
  • Support for approved AI tools and workflows
  • Security Assurance
  • Dedicated virtual CAIO, AI strategy and prioritisation (Co-managed+)
  • Full virtual CISO advisory (Co-managed+)
  • AI and automation dev pool (Co-managed+)

Each plan runs as one shared portfolio of support, security and improvement work, reviewed with your team every month so priorities and owners stay current.

Co-managed AI IT and Security
CORE Advisory

Need AI Direction, Not Day-To-Day Support?

CORE Advisory is for internal IT teams that already have operational delivery covered but need senior guidance on how AI should be used across the organisation.

A virtual Chief Artificial Intelligence Officer (CAIO) works with your team to set the AI strategy, maintain the roadmap, prioritise use cases and establish clear governance.

Set the AI direction

Build a practical AI strategy and roadmap based on your business priorities, current capability and appetite for change.

Focus on the right use cases

Identify and prioritise the opportunities most likely to reduce manual work, improve decisions or return capacity to the business.

Put governance in place

Define clear rules, ownership and reporting so AI use remains controlled, visible and tied to business priorities.

Build confidence across the team

Provide tailored AI training that helps leaders and teams use approved tools more effectively and responsibly.

co managed AI and IT by First Focus
CORE Co-managed & Co-managed+

The Co-managed Operating Rhythm

Each month, your internal IT team and First Focus review service performance, security priorities, AI opportunities and improvement work, then agree what happens next.

  • Review the month: Assess support trends, incidents, risks and progress against agreed actions.
  • Set priorities: Decide what needs attention next based on business impact, urgency and effort.
  • Assign ownership: Confirm actions and owners across internal IT, First Focus and other providers.
  • Track improvement: Carry decisions into the next month and report on progress and outcomes.

Each month ends with clear priorities, named owners and agreed actions for improvement.

What Changes with CORE Co-managed

CORE Co-managed gives your internal IT team clearer ownership, stronger focus and more capacity to improve.

  • Clear ownership
    Everyone knows what stays in-house, what sits with First Focus and what is shared.
  • One operating rhythm
    IT, AI and security priorities are reviewed together, with clear actions and owners.
  • AI with accountability
    AI opportunities are tracked, prioritised and tied to measurable outcomes.
  • More time for higher-value work
    First Focus takes on agreed responsibilities, giving your team more time for business priorities and improvement.

Run today’s technology well. Create more capacity for what comes next.

Australian co-managed AI and IT

Choose the CORE Co-managed model that matches the role you need us to play

Select the level of support based on whether your priority is setting the AI direction, sharing day-to-day operations or increasing the pace of improvement.

AI Direction

CORE
Advisory

For teams that already have operational delivery covered and need senior AI guidance.

$99
per user, per month
  • vCAIO-led AI strategy and roadmap
  • Use case discovery and prioritisation
  • AI governance and executive reporting
  • Tailored AI training
  • No day-to-day support included

Talk to us about Advisory

Shared Operations

CORE
Co-managed

For teams that need First Focus to share support, service management and assurance responsibilities.

$189
per user, per month
  • End-user support
  • Service Delivery Management
  • AI management and governance
  • Support for approved AI platforms
  • Security Assurance

Talk to us about Co-managed

Operations and Improvement

CORE
Co-managed+

For teams that need operational support plus deeper AI, security and improvement capability.

$299
per user, per month
  • Everything in CORE Co-managed
  • vCAIO-led strategy and governance
  • Full vCISO advisory
  • AI and automation development capacity
  • 15 minutes per user, per month for development work

Talk to us about Co-managed+

Feature / Service Area Advisory Co-managed Co-managed+
Co-managed RACI ✔ ✔ ✔
AI & Automation Management
AI Roadmap ✔ ✔ ✔
AI Use Case Register ✔ ✔ ✔
AI Governance Guidance ✔ ✔ ✔
AI Training Content & Webinars ✔ ✔ ✔
AI & Automation Delivery
End User AI & Automation Support $30 ✔ ✔
Flexible AI & Automation Dev Pool $50 (15 mins/user) $50 (15 mins/user) ✔
Virtual Chief AI Officer (vCAIO)
Dedicated vCAIO ✔ $50 ✔
AI Strategy ✔ ✔
AI Use Case Discovery Workshops ✔ ✔
AI Use Case Prioritisation ✔ ✔
AI Governance Ownership ✔ ✔
Executive Meetings & Reporting ✔ ✔
Tailored AI Training ✔ ✔
Security
Security Assurance $30 ✔ ✔
vCISO $40 $40 ✔
Managed Security Add an Ignite or F-Protect Managed Security plan
SharePoint & Data Governance
SharePoint Monitoring & Insights $9 $9 $9
End User Support & Management $25 $25
Systems Administration & Support
Microsoft 365 $18 $18
Server Infrastructure $350 (per server) $350 (per server)
Firewall Devices $200 (per firewall) $200 (per firewall)
Network Devices $55 (per device) $55 (per device)
IT Support
Service Delivery Management ✔ ✔
End User Desktop Support ✔ ✔
Australia/NZ-based Service Desk $35 $35
Deskside Support Custom Custom
App Support Custom Custom
Price Per User (monthly) $99 $189 $299
Per-user pricing shown is the monthly add-on rate for that service. Infrastructure items are charged per server, firewall or device as noted.

Why Internal IT Teams Choose First Focus

CORE Co-managed gives your internal IT team one partner across AI, IT operations and security assurance, with responsibilities agreed upfront and reviewed through a regular service rhythm.

Keep control of your technology function, with more capability behind it.

One Partner Across AI, IT and Security

Reduce the effort of coordinating separate providers and bring priorities into one shared plan.

Support That Works With Your Team

First Focus works alongside internal IT, using defined service management processes and agreed support channels where operational support is included.

Clear Ownership

Agree responsibilities upfront so your team knows what stays in-house, what First Focus handles and where decisions sit.

never stop growing
Improvement Rhythm

Review performance, risk, AI opportunities and improvement priorities each month, with clear actions and named owners.

Give Your IT Team More Capacity

Bring your support workload, security priorities and AI opportunities into one practical review.

We’ll help you choose the right CORE Co-managed model, define who owns what and set the first priorities.